Customer Support Agent (Norwegian speaking)

Aviso original en arbeitnow

We are seeking a skilled and customer-oriented individual to join our team as a Customer Support Adviser. As a key member of our customer service department, you will play a vital role in providing exceptional support and assistance to our valued customers. The ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for delivering top-notch customer experiences. Tasks Handling Customer enquiries through the various platforms available (Chat, Email and phone) through both inbound and outbound channels. Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time Using well-developed negotiation skills to provide resolutions to problems and offer suitable courses of action to prevent escalation Maximise any revenue-generating opportunities identified Accurate data input Manage your own time in line with resource planners Dealing directly with colleagues around the business to obtain missing information Meet the pre-determined team and operational sales and service Key Performance Indicators and behaviours in job role Manage the escalation process for customer resolution with empathy Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/o…

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