Collections Agent
CRNCY Group · vía remoteok · Junior
⛔ No aplica desde Argentina
El aviso exige ubicación presencial en la oficina de Quickstop en Barbados; no es remoto ni permite trabajo desde el extranjero.
✦ Resumen en castellano
Se trata de un agente de cobranzas que contacta a clientes en situación de default para negociar planes de pago. Requiere mínimo 2 años en call center, cobranzas o ventas, y título de asociado. El rol implica comunicación outbound, localización de clientes (skip tracing), actualización de cuentas y ejecución de estrategias de cobranza. La posición es presencial en Barbados (oficina Quickstop), 40 horas semanales con horario fijo.
Aviso original en remoteok
Collections Agent provides an array of repayment solutions to customers that have reached the default stage. The Agent will ensure customers are contacted via various communication channels and negotiate terms of repayment that amicable to both the customer and the company. Primary Duties And Responsibilities Conduct outbound collection communication with a view of reaching customers and negotiating payment terms Utilize skip tracing strategies to locate customers and negotiate payment terms Update customer accounts and loan statuses Execute collection strategies Adhere to QA policies and procedures Provide feedback to Leads on customer feedback and process improvements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements that follow are representative of knowledge, skills and/or abilities required. Education A minimum of an Associateâs Degree Work Experience Minimum of 2 yearsâ experience in Call Center operations Collections or Sales (Equivalent combination of education with work experience will be considered) Knowledge/Skills/Abilities Good spoken and written communication skills Intermediate computer skills Intermediate social media Attitude and Behaviours Respect for confidentiality and discretion Target driven Flexible Working Environment The agent will be loca…
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