Customer Experience Representative
Prop Firm Match Global â FZCO · vía remoteok · Junior
🇦🇷 Sí, aplica para Argentina
No especifica restricción geográfica. Mencionan equipo global y remoto; requieren CET-aligned hours (viable desde Argentina en mañana/tarde).
✦ Resumen en castellano
Prop Firm Match busca un Customer Experience Representative para atender a traders en su plataforma. El rol implica responder tickets en Intercom, Discord y email, resolver problemas end-to-end, mantener actualizada la información sobre firmas y promociones, y sugerir mejoras basadas en el feedback. Piden mínimo 2 años en soporte al cliente (preferentemente remoto), dominio de herramientas de ticketing, comunicación escrita clara y empatía. Ofrecen trabajo 100% remoto, async-first, con horario CET.
Aviso original en remoteok
About PFM Prop Firm Match Global FZCO is a leading platform for discovering, comparing, and selecting top proprietary trading firms. We provide traders with tools and features to easily compare challenge details, read verified reviews, see accurate payout data, and much more. We're a fast-moving, fully remote team with members from all around the world caring deeply about the quality of what we build. Our culture values ownership, clear communication, and practical impact over fluff. About the department Customer Experience is the front line of PFM. We're the team traders turn to when something isn't working, when they need clarity on a firm, a promotion, or their loyalty rewards, or when a payout question needs a real answer. We work across Intercom, Discord, and email to keep response times fast without losing quality and every ticket we close well is a small deposit in the trust traders place in PFM and in the firms we work with. About the role Deliver timely, accurate, and empathetic support that enables traders to confidently use Prop Firm Match while maintaining trust with both customers and partner firms. This role ensures every customer interaction contributes to a positive experience and protects the reputation of PFM. Performance objectives Objective 1 -Â Deliver exceptional customer experience Own this outcome end to end, translating it into clear priorities,…
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